Accessibility statement
Our commitment to accessibility.
Last reviewed:
What we target
We build and maintain truenorthstrategyops.com to substantially conform with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the W3C. We say substantially because the work is ongoing. Every proposed change to the site is scanned automatically before it is published, and the live site is scanned automatically on the first of every month. We fix what the scans find and update this page when we find new issues.
Why this matters legally
In April 2024, the U.S. Department of Justice issued a Final Rule on Web and Mobile Accessibility under Title II of the ADA. It applies directly to state and local governments and signals the regulatory direction for private commercial sites. We treat WCAG 2.2 Level AA as the operating standard regardless of whether a specific business is currently named in the rule.
Known limitations
We are honest about where the site is not perfect. As of the last review date above:
- Third-party embeds (scheduling, forms and payments, when added) are partially under our control. We choose vendors with documented WCAG 2.2 AA conformance and remove vendors that fail.
- The five sample SOP and brief PDFs on the SOP Templates page are served from this site. Three of them have no accessibility tags, and none has been checked against the PDF/UA standard, so a screen reader may not read them in the right order. Each sample has its own page that describes the document in web text. If you need a sample in another format, contact us using the details below.
- We have not yet completed full automated and manual testing on every page in every browser. Our scope is currently the published navigation and primary content.
Report an accessibility issue
If you hit a barrier anywhere on this site, on any device or with any assistive technology, tell us. We respond within 5 business days.
- Phone
- 719-204-6365
Response within 5 business days. We will acknowledge the issue, give you a fix timeline, and let you know when it ships.
How we test
Our accessibility work is a documented practice, not a checkbox.
- Automated axe-core scans of every page in the sitemap, at desktop and phone widths, on every proposed change before it is published
- Automated checks on the same pages for what those scans cannot decide: text contrast over gradients, the focus indicator at every stop, keyboard access to wide tables, and pages that scroll sideways on a phone
- A scheduled automated scan of the live site on the first of every month. A Serious or Critical finding opens a tracked issue for us to fix.
- No accessibility overlay widgets, ever. Overlays are not accessibility; they are a workaround that often makes things worse.