— Services
Managed Operations Plus
The top managed tier: 12 to 20 hours a month, capped, a 4-hour response on urgent issues, and a monthly review.
What This Is
Managed Operations Plus is for an operation that cannot wait: several sites, several live data connections or AI features, or a private data or AI server where same-day response is not enough.
You get everything in Managed Operations, including compliance document re-checks and release management, with more hours, a faster response, and a review every month. Urgent issues are acknowledged and triaged within four hours, ahead of other managed clients.
The hours are capped at twenty so the response promise stays real. Work beyond the cap is quoted as a project, not squeezed in.
Before you pick a tier, read how managed operations work: what is covered, where your data lives, who holds the keys, and how an exit runs.
Who It's For
Best-fit operation profiles
- Multi-site petroleum and fleet operations
- Operations that depend on several live data connections or AI features
- Operations running a private data or AI server on their own hardware
- Leaders who want a monthly review instead of a quarterly one
Problems This Removes
Operational pain points addressed
- Urgent issues waiting until tomorrow
- Several connected systems with nobody watching all of them
- Compliance documents drifting across multiple sites
- Support load crowding out the daily work
- Surprises a monthly review would have caught
What You Get
Deliverables
- 12 to 20 hours a month of support and stabilization, capped at 20
- Urgent issues acknowledged and triaged within 4 hours
- Everything in Managed Operations, including compliance document re-checks and release management
- Monthly health review and a plain-English service summary
- A monthly review of the service with you
Scope & Pricing
Duration and cost
Duration: Monthly, after a build
Price: $4,500-$7,500 per month
Included hours: 12 to 20 hours a month, capped at 20
Response: Within 4 hours on urgent issues: acknowledgement and triage, ahead of other tiers
Review: Monthly review with you
Price is set by included hours and service level. Hours toward the 20-hour cap, more sites, more live data connections or AI features, or more than one private server under my administration moves it up inside the range.
A written service list and one monthly price set in your agreement. No surprise invoices.
You get priority senior coverage without building an internal support team for systems that need attention a few hours a week.
Rules that come with every managed tier
- Every response time means I acknowledge the issue and triage it within that window. It is not a promise that the fix is finished inside the window.
- Response windows run during business hours. Around-the-clock coverage is not included.
- Unused hours never roll over. Included hours are a monthly ceiling, not a bank.
- Managed Operations Plus is capped at 20 hours a month. Work beyond the cap is quoted as a separate project, not squeezed in.
- Managed tiers cover support and stabilization of the systems on your written service list. Enhancements, upgrades, and new builds are quoted as separate work.
- The tier is set by load. One or two live data connections or AI features fit Sustain. Three or more, or any private data or AI server, need Managed Operations or higher.
What's included
- Support and stabilization on the systems on your written service list
- Priority acknowledgement and triage on urgent issues
- Access administration and a quarterly access review
- Hours used shown against the cap every month
What's not included
- New development, enhancements, or upgrades (quoted as separate work)
- Hours beyond the 20-hour cap (quoted as a project)
- Regulatory sign-off (I draft and verify; your compliance authority signs)
- Work on systems that are not on your service list
How to Start
First three steps
- Step 1: Finish an embed, or confirm the systems in scope are stable enough to manage.
- Step 2: Agree on the written service list, a contact at each site, and who signs for compliance.
- Step 3: Start the monthly cycle with the first monthly review on the calendar.