— Services
Sustainment Retainer
Ongoing post-embed support for teams that want light reach-back after the core fix work is complete.
What This Is
This is the light support layer after implementation work is done and your team owns daily execution.
I stay available for structured check-ins, documentation updates, and targeted intervention before drift turns into another rebuild.
It protects the gains from Department, Operation, or Deep Embed work without creating full-time dependency.
Who It's For
Best-fit operation profiles
- Teams that completed an embed and want a safety rail
- Owners who want monthly operational visibility checks
- Operations adding new staff who need process continuity
- Shops that want rapid escalation support without a new project
Problems This Removes
Operational pain points addressed
- Post-project drift back to old habits
- Outdated SOPs after staffing or process changes
- Small issues compounding into expensive failures
- Leadership losing visibility after transition
- No trusted escalation path for edge-case problems
What You Get
Deliverables
- Scheduled monthly or biweekly advisory checkpoints
- SOP updates tied to real operating changes
- Targeted coaching for team leads
- Escalation channel for scoped issue bursts
- Quarterly health summary and next-step recommendations
Scope & Pricing
Duration and cost
Duration: Ongoing after embed
Price: $750-$1,500 per month
Price is determined by support cadence, team count, and expected escalation volume.
Fixed scope, fixed price. No open-ended projects. No surprise invoices.
You keep senior operational reach-back without carrying a full-time salary, benefits, and idle overhead between active change cycles.
What's included
- Structured check-ins and documentation upkeep
- Light intervention support inside scope
- Process guardrail maintenance
- Quarterly advisory summary
What's not included
- Full re-implementation work
- Unlimited emergency response
- Net-new large-scope transformation projects
How to Start
First three steps
- Step 1: Complete a Department, Operation, or Deep Embed first.
- Step 2: Set support cadence and escalation boundaries.
- Step 3: Begin monthly sustainment reviews and update cycles.