— Services
Sustainment Retainer
Ongoing post-embed support for teams that want light reach-back after the core fix work is complete.
What This Is
This is the light support layer after implementation work is done and your team owns daily execution.
I stay available for structured check-ins, documentation updates, and targeted intervention before drift turns into another rebuild.
It protects the gains from Department, Operation, or Deep Embed work. The support level is set in writing, so you can raise it, lower it, or end it as the operation changes.
Who It's For
Best-fit operation profiles
- Teams that completed an embed and want a safety rail
- Owners who want monthly operational visibility checks
- Operations adding new staff who need process continuity
- Shops that want rapid escalation support without a new project
Problems This Removes
Operational pain points addressed
- Post-project drift back to old habits
- Outdated SOPs after staffing or process changes
- Small issues compounding into expensive failures
- Leadership losing visibility after transition
- No trusted escalation path for edge-case problems
What You Get
Deliverables
- Scheduled monthly or biweekly advisory checkpoints
- SOP updates tied to real operating changes
- Targeted coaching for team leads
- Escalation channel for scoped issue bursts
- Quarterly health summary and next-step recommendations
Scope & Pricing
Duration and cost
Duration: Ongoing after embed
Price: $750-$1,500 per month
Price is determined by support cadence, team count, and expected escalation volume.
Fixed scope, fixed price. No open-ended projects. No surprise invoices.
You keep senior operational reach-back without carrying a full-time salary, benefits, and idle overhead between active change cycles.
What's included
- Structured check-ins and documentation upkeep
- Light intervention support inside scope
- Process guardrail maintenance
- Quarterly advisory summary
What's not included
- Full re-implementation work
- Unlimited emergency response
- Net-new large-scope transformation projects
How to Start
First three steps
- Step 1: Complete a Department, Operation, or Deep Embed first.
- Step 2: Set support cadence and escalation boundaries.
- Step 3: Begin monthly sustainment reviews and update cycles.